Walk-in at GENPACT India Private Limited on 14-17th November 2017 for Associate/Senior Associate

Organization: GENPACT India Private Limited
Job Role: Associate/Senior Associate -(NonTechnical)
Location: Gurgaon
Posts: NA
Education: B.Tech, B.E., BCA, B.SC, BHM, B.Com, B.A. or any graduate, Undergraduates, Dropouts
Experience: 2-7
Salary: Rs 1,50,000 – 3,75,000 P.A Lucrative Incentives
Apply Mode: Walk-in
Walk-in Date: 14-17th November 2017
Walk-in Time: 11 am – 3 pm

Genpact Job Details:

About Organization:

GENPACTGenpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM. We deliver value to our clients in two ways through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients operations. Our approach is continually refined in one of the world largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.

Job Requirement:

Eligibility Criteria :

B.Tech, B.E., BCA, B.SC, BHM, B.Com, B.A. or any graduate, Undergraduates, Dropouts, Freshers can apply.
Any Candidate either fresher or with Prior Experience in collections / International Voice / Domestic voice will be preferred.
Candidates with excellent and average communication skills required for international and domestic voice process respectively.

Job Description:

* International Process – Customer service
Its a B2C customer service to handle varied volumes of workloads and to reach targets and deadlines on a timely basis.
Review accounts and foster premium customers accounts.
Include Inbound calls to resolve customer queries related to credit cards.
Shift Window: 6 p.m. 6 a.m. (USShift) , 3 a.m – 3 p.m. (Australian shift)
Salary Package*: 1.8 LPA – 3.8 LPA
Work Location: Gurgaon

International ProcessCollections
Its a B2C collections , with lucrative incentives.
Review accounts and call on premium customers.
Include outbound calls to collect / resolve customer queries related to automobile.
Shift Window: 6 p.m. – 6 a.m. (US Shift) , 9am-6pm (Day shift)
Salary Package*: 1.8 LPA – 3.6 LPA
Work Location: Gurgaon

Domestic Process – Semi-Technical Voice Process:
Candidate should be able to solve the technical issues related to electronic products and home appliances and provide solution for the same.
Provide Support in inbound call center.
Document & add new issues/solutions to Knowledge Management Repository.
Utilize professional techniques to retain & delight customers.
Use of soft skills – Listen, Empathy, Courtesy etc.
Provide quality service & resolve concerns efficiently & professionally
Salary Package*: 1.68 LPA 2.5 LPA
Work Location: Gurgaon
Shift window: Day window (6am-12pm), Night window (8pm 6am) ,(Any 9 Hours in between)
Note: Females will not be required to do night shifts.
Males will be required to do night shifts for a month after every 3 months

Domestic – Customer Service for Digital Products:

It is a B2B and B2C inbound process of a Digital Product Company.
Its a voice process related to Inkjet & Laser Printer/Digital copiers/Fax machines/ Camera/Camcorder etc.
Shift Window: 7 a.m 9 p.m. (Any 9 Hours in between)
Work Location: Gurgaon

Interested candidate can contact Harsha Aggarwal – 9999121879 for the first telephonic round Or can share their CV @ [email protected]
Carry 2 copies of updated resume, 2 passport size photograph and 1 valid government ID proof (Election card, PAN card).
Note – Mention HARSHA on the top of resume as HR reference.
Do Not carry laptop and pen-drive.


Contact Company:GENPACT India Private Limited
Email :[email protected]
Reference Id:Har- All
Genpact Office, Plot no 22 – A , Sector 18 , Udyog Vihar, Gurgaon, Haryana, NH-8.
Nearest Metro station: Iffco Chowk.
Landmark: Near Bharti Airtel Building
Contact HR: Harsha Aggarwal @ 9999121879 (Right time to call:11 am to 7 pm)
Email : [email protected]